Describe how your career as a trainer started.
I have always gravitated to training in any organization I am a part of, its natural for me. I have been lucky enough to work in various restaurant, retail and aviation organizations and have always ended up in training and development role.
The work we do at Bauman… most times we go into organizations and you can see the fear or reluctance in the eyes of the trainees. By the middle or end of the course to have them come to life with questions and excitement for the new processes is what makes it all worthwhile for me.Joel Carmona
What has been your favorite moment as a trainer?
I enjoy being part of other peoples growth. The work we do at Bauman… most times we go into organizations and you can see the fear or reluctance in the eyes of the trainees. By the middle or end of the course to have them come to life with questions and excitement for the new processes is what makes it all worthwhile for me.
Please give some tips to a person about to train a class for the first time.
Always be open, honest, down to earth and most of all approachable. Be aware of your body language and your audience and adjust your delivery.
What topics do you love to teach?
Customer service, Technical or Software, Program and Processes, Operations.
What do you do to go the extra mile as a trainer?
Setting and classroom experience is paramount and sometimes difficult to achieve in certain environments. I usually bring in goodies in the morning (hey you can’t learn on an empty stomach) coffee/tea always helps. Also I usually arrive early to set myself up and review all material the night before so that I have a plan of action.
What celebrity do you think would be the best trainer? Why?
Hillary Clinton would probably be a good trainer, she is so refined and polished. Hillary is also cool calm and collected.
Anything else that you’d like to share?
I am from the island of St. Croix in the US Virgin Islands, my favorite restaurant is a tie between Outback and Bahama Breeze.