Trainer Spotlight: Lisa Napoli

Hometown

Annapolis, Maryland

Describe how your career as a trainer started.

My career started quite accidentally. I was working in an administrative capacity, and the manager of the software department asked me to transfer to his department as his administrative aide. I wasn’t interested as it was simply a lateral transfer. Loren told me that he had bigger plans for me, and within 6 months, I was a trainer.

When she informed me that she had been given a huge promotion—due to her new abilities which she had learned from me—it brought tears to my eyes.Lisa Napoli

What has been your favorite moment as a trainer?

My favorite moment has when I had a student come up to me months after taking one of my database programming classes. When she informed me that she had been given a huge promotion—due to her new abilities which she had learned from me—it brought tears to my eyes.

Please give some tips to a person about to train a class for the first time.

Ask the students’ names, and make an effort to remember as many as possible. Use mind games to help you do so like “OK, that is my cousin’s name!” Also, avoid wearing perfume or any products which can cause someone’s allergies to kick in.

What topics do you love to teach?

I love to teach anything. I am not real good at brain surgery though.

What do you do to go the extra mile as a trainer?

Watch the body language! You can tell if someone is lost if they will not make eye contact with you. If you notice anything that makes you believe that they aren’t following your material, you need to take the initiative to find a way to help them along. If you lose them on step two, they will be even more lost at step 3, 4, 5, etc.

Do you have any funny stories to share from a training session?

WindowWashersOh my . . . so many! One was in a high-rise and the trainer (me) faced the windows. All of the sudden with no warning, the window washer dropped down in to my view. It looked like someone falling off the roof, and I squealed. The students had no idea as their backs were to the windows.

What celebrity do you think would be the best trainer? Why?

Melissa McCarthy. As a comic actress, she would keep the humor in the process that is so necessary, and tends to ease the stress and nerves of students learning material that is outside their comfort zone.

What’s a “fun fact” about yourself?

I got a thumbs up from a Maryland State motorcycle police officer as he passed me on the Beltway as I was driving my 1986 Porsche Cabriolet with the top down. I love my car!

Anything else that you’d like to share?

TrainLogoI am on the regional committee for the Marine Corps Reserve Toys for Tots program. We serve the children in five counties on the eastern shore of Maryland. It is hard work, and so very rewarding!